Musicato Client Subscriber Agreement — please read these Terms and Conditions carefully before registering as a Client on Musicato. By clicking "I Accept", you agree to be bound by this Agreement.
This Client Subscriber Agreement, together with any booking confirmation, invoice, payment terms, cancellation policy, privacy notice, code of conduct, non-circumvention terms and platform policies incorporated by reference, is a legally binding agreement between Musicato ("Musicato", "Platform", "Company", "we", "us" or "our") and each Client who registers, accesses, books, pays for, requests, receives or otherwise uses Musicato's website, mobile application, booking system, marketplace, communication channels, payment features or related services (the "Application" or "Services").
By creating an account, clicking "I agree", submitting a booking request, confirming an event, making payment, communicating through the Platform or otherwise using the Services, the Client confirms that it has read, understood and agreed to be bound by this Agreement. Where the person accepting this Agreement acts on behalf of a company, family office, agency, event organiser, corporate entity, religious body, public institution or other organisation, that person represents that they have authority to bind that organisation.
2. Definitions and Interpretation
"Client" means any person or entity seeking to book live music, entertainment, performance, training, musical direction or related services through Musicato, including its representatives, agents, assigns, successors-in-title, executors and administrators.
"Artiste" means any independent musician, vocalist, instrumentalist, conductor, arranger, choir, orchestra, band, DJ, music educator, performer or creative professional made available through Musicato to provide performance or related services.
"Subscriber" means any registered or approved user of the Platform, including a Client, Artiste or authorised representative.
"Booking" means any request, quotation, confirmation, engagement, performance, rehearsal, audition, event or related service arranged through the Application.
"Event" means the occasion for which an Artiste is booked.
"Platform Fee" or "Commission" means Musicato's service charge, administrative fee or commission.
"Musicato Client" means any client, lead, prospect, contact or relationship introduced, sourced, managed, serviced or developed by Musicato.
3. Scope of Services and Platform Role
Musicato operates a premium online marketplace, booking and artiste-management platform that connects Clients with verified musical performers and related professionals for private, corporate, governmental, diplomatic, religious, cultural, luxury, educational and social events.
Musicato acts as a premium marketplace, booking coordinator and platform provider. Except where Musicato expressly agrees otherwise in a separate signed document, Musicato does not itself provide live musical performances and does not employ Artistes. Artistes are independent contractors responsible for the professional delivery of their approved services, while Musicato may set platform rules, booking procedures, quality standards, payment processes and enforcement measures.
Each Subscriber acknowledges that Musicato has invested substantial resources in brand development, client acquisition, marketing, recruitment, verification, quality control, logistics, technology, business development and platform administration. This Agreement is intended to protect those commercial interests while creating clear obligations for Clients and Artistes.
4. Subscriber Accounts, Eligibility and Authority
Subscribers may register as Clients, Artistes, representatives of Artistes or representatives or categories of clients such as corporate users, event organisers, managers, administrators or other approved sub-categories. Each Subscriber must provide accurate, current and complete information and must promptly update such information where it changes.
Each Subscriber represents and warrants that they have legal capacity to enter into this Agreement; that any account information, identity details, credentials, portfolio materials, tax information, bank details, references and qualifications supplied are true and verifiable; that they will not impersonate another person or misrepresent their affiliation; and they will comply with all applicable laws, regulations, venue rules, payment rules and platform policies.
Musicato may verify identities, credentials, references, qualifications, work history, portfolios, payment details and other information at onboarding or at any time during use of the Services. Failure to provide requested information, provision of false information, or inability to verify essential information may result in refusal of registration, suspension, withholding of payouts, cancellation of bookings or termination.
5. Client Obligations
Clients shall use the Application only for lawful bookings for their music events and performance needs, providing complete and accurate event information including date, time, venue, format, guest capacity, expected audience, performance duration, technical requirements, security arrangements, dress code, access instructions, parking arrangements, special protocols, cultural or religious sensitivities, weather or outdoor-event considerations, and any other matter reasonably relevant to the performance.
Clients shall not use Musicato for illegal activities, unsafe events, events that violate venue regulations, events likely to endanger Artistes or staff, or events that involve fraud, harassment, discrimination, abuse, threats, unlawful payments, money laundering, weapons, prohibited substances or other unlawful conduct.
Clients are responsible for securing the venue, permits, licences, power supply, access passes, staging, sound equipment, accommodation, travel support, security, parking, backstage facilities, suitable performance space, hospitality, weather protection for outdoor events, compliance with venue regulations and other event conditions unless Musicato expressly agrees in writing to coordinate any such item.
Clients shall not solicit, induce or engage with Artistes outside the Application, in respect of any Musicato-introduced relationship, booking, repeat booking, referral or future opportunity except through Musicato and in accordance with this Agreement.
6. Bookings, Confirmations and Non-Circumvention
All bookings, engagements, rehearsals, recordings, appearances, lessons, coaching sessions, musical services, extensions, modifications and related transactions must be requested, negotiated, confirmed, paid for and managed through the Application or an authorised Musicato communication channel.
Bookings remain unconfirmed unless and until Musicato issues written confirmation, the required deposit or full payment has been received or authorised, the essential booking details have been approved by Musicato, and any additional booking conditions communicated by Musicato have been satisfied. Musicato may decline, cancel or refuse to proceed with any booking request where the request is incomplete, unsafe, unlawful, commercially impracticable, inconsistent with Musicato's standards or otherwise unsuitable for the Platform.
Clients shall not solicit, induce, engage, pay, contract with or communicate with any Musicato-introduced Artiste outside the Platform for the purpose of avoiding Musicato's commission, platform fees, booking processes, service standards or client-protection procedures.
7. Payments, Platform Fees and Client Payment Obligations
Clients shall pay all booking fees, deposits, balances, overtime charges, reimbursable costs, taxes, withholding obligations, payment processor charges, bank charges, currency conversion fees, transaction charges and other agreed charges in accordance with the applicable booking confirmation, invoice or platform payment instruction. All invoices must be paid on or before their due dates. Unless otherwise agreed in writing, any outstanding balance must be paid before the event date, and Musicato may suspend, withhold or refuse deployment of Artistes or Services where payment obligations remain outstanding.
Unless otherwise stated in writing, all payments relating to bookings must be made through Musicato or its approved payment processor. Clients shall not pay Artistes directly, offer separate compensation, negotiate private fees, pay deposits outside the Platform, or arrange substitute payment channels unless expressly authorised in writing by Musicato.
Payments may be processed through third-party payment gateways, banks, card processors, mobile money providers or other financial service providers. Musicato is not responsible for delays, reversals, failed transfers, chargebacks, fraud controls, currency conversion fees, bank charges or compliance holds imposed by third-party providers, except to the extent caused by Musicato's proven misconduct.
Musicato may require a non-refundable booking deposit to reserve an Artiste, secure internal scheduling, commence administrative work, hold event availability or confirm operational planning. Failure to pay any required deposit within the stipulated period may result in automatic cancellation of the booking without further notice. Unless Musicato expressly states otherwise in writing, deposits, platform fees, processor charges and documented costs already incurred are non-refundable.
8. Cancellation, Refunds, No-Show and Rescheduling
Cancellation, postponement, rescheduling and refund consequences shall be determined by the booking confirmation, applicable cancellation table, timing of cancellation, costs already incurred, Client instructions, Artiste availability, venue restrictions, operational feasibility, administrative costs, third-party commitments and the circumstances causing cancellation.
Musicato may publish booking-specific cancellation terms and may vary terms for high-value, international, customised, luxury, diplomatic or logistically complex bookings. Refunds are not automatic and shall be assessed case by case.
| Scenario |
Default Policy |
| Client cancels more than 30 days before the event |
Client may receive a refund less non-refundable platform fees, payment processor charges and documented costs already incurred. |
| Client cancels 15–30 days before the event |
Musicato may retain, in addition to platform fees, payment processor charges and documented costs already incurred, a 15% cancellation charge as part compensation for services and Artiste preparation. |
| Client cancels less than 15 days before the event |
Musicato may retain, in addition to platform fees, payment processor charges and documented costs already incurred, a 50% cancellation charge as part compensation for services and Artiste preparation. |
| Client cancels less than 72 hours before the event |
No refund may apply except where expressly approved in writing by Musicato. |
| Artiste no-show or failure to perform |
Client may be entitled to a full refund where the Artiste fails to attend and perform, and Musicato is unable to provide reasonable replacement support. Where Musicato provides a suitable replacement or other remedial support and the performance is substantially delivered, no refund shall be due solely on account of the original Artiste's non-attendance. |
| Force majeure or safety-related cancellation |
Musicato may consult with the Client regarding reasonable rescheduling. Any refund, credit or retention of fees shall be determined in accordance with Musicato's applicable policy, costs already incurred, third-party commitments, Artiste availability, and whether the Client elects to cancel rather than reschedule. |
Any request to postpone or reschedule must be submitted promptly in writing and is subject to Artiste availability, venue feasibility, payment status, third-party costs, operational feasibility, Musicato approval and payment of any additional administrative, logistics, rehearsal, travel or preparation costs. Musicato does not guarantee that an Artiste will be available on any revised date and is not required to approve rescheduling where the request is unreasonable, late, unsafe, unlawful, inadequately funded or commercially impracticable.
9. Event Conduct, Safety and Client Responsibilities
Clients shall ensure that the venue, event environment, audience conduct, access arrangements, security, staging, power supply, sound equipment, backstage facilities, hospitality, accommodation, transport support, parking, suitable performance area, weather protection for outdoor events and other event conditions are safe, lawful and suitable for the confirmed performance, unless Musicato expressly agrees in writing to coordinate any such item. Musicato may suspend, delay, withdraw or terminate Services where health, safety, security, venue-access or crowd-control concerns exist.
Clients shall not permit harassment, threats, discrimination, physical abuse, verbal abuse, unsafe crowd behaviour, unlawful payments, bribery, corruption, fraud, weapons, prohibited substances, unauthorised recording or any conduct that may endanger Artistes or Musicato representatives.
Clients shall promptly communicate material changes to event timing, venue, venue access, event format, guest capacity, performance duration, repertoire expectations, dress code, cultural or religious requirements, security protocols, technical arrangements or any circumstance that may affect service delivery. Musicato may treat late, unsafe, unlawful or material changes as grounds for additional charges, rescheduling, cancellation, Artiste substitution, withdrawal or refusal of performance.
10. Non-Solicitation and Client Ownership
Clients and their representatives shall not directly or indirectly bypass Musicato, divert bookings, avoid commissions, avoid platform fees, establish independent arrangements with Musicato-introduced Artistes, request private contact details for future engagements, exchange business cards for booking purposes, solicit repeat bookings outside Musicato, or otherwise interfere with Musicato's client relationships.
All clients, leads, prospects, contacts and opportunities introduced, sourced, developed, managed or serviced through Musicato shall remain Musicato Clients. No Client may claim ownership, entitlement or proprietary interest in or to Musicato Exclusive Clients except as expressly authorised by Musicato in writing.
The non-solicitation and non-circumvention obligations apply during use of the Platform and for twenty-four (24) months after the final booking, account closure, termination or last contact with the relevant Musicato Client, whichever is later. Where a Musicato Client subsequently engages an Artiste directly in breach of this Agreement, Musicato may recover lost commissions, administrative fees, damages, legal costs, injunctive relief and any other remedies available under law.
11. Media Release, Content Licence, Artiste Substitution and Intellectual Property
Clients acknowledge that Musicato owns or controls its platform software, booking workflows, templates, brand assets, promotional materials, databases, ratings, client records, operational processes and derivative works created or commissioned by Musicato. No Client may copy, scrape, reverse engineer, reproduce, sell, license or exploit any part of the Application except as permitted by this Agreement.
Clients shall not use Musicato's name, logo, images, marketing materials, Artiste profiles, performance materials or platform content for commercial promotion, endorsement, resale or public advertising without Musicato's prior written consent.
The Client acknowledges that Musicato may photograph, record, film, stream, document or otherwise capture portions of performances and related event activities for legitimate promotional, marketing, archival, educational, internal quality-control or commercial purposes. Where privacy, security, confidentiality, diplomatic, religious, cultural, family-office or corporate restrictions apply, the Client must notify Musicato in writing before the event and obtain Musicato's written acknowledgement of any agreed restriction.
Where illness, emergency, travel disruption, scheduling conflict, force majeure, safety issue, disciplinary issue or other operational circumstance requires, Musicato may provide a suitably qualified replacement Artiste of comparable professional standard. If Musicato provides reasonable replacement support and the performance is substantially delivered, the Client shall not be entitled to a refund solely because the originally proposed Artiste was substituted.
12. Confidentiality, Privacy and Data Protection
Subscribers shall maintain strict confidentiality concerning client identities, client contact details, event details, security arrangements, pricing information, booking terms, internal operations, commercial strategies, contracts, unreleased platform features, business information and any other non-public information disclosed through Musicato. Confidentiality obligations survive termination of this Agreement.
Subscribers shall not publish private event photographs, record private conversations, disclose sensitive event details, share client information, or post content that may identify private guests, confidential venues, security arrangements or restricted events without prior written consent from Musicato and, where applicable, the Client.
Musicato may collect, process, store, transfer and use personal data necessary for account administration, identity verification, booking management, payment processing, fraud prevention, safety screening, dispute resolution, compliance reporting, communication, marketing and platform improvement. Musicato shall handle personal data in accordance with applicable data protection laws, including the Nigeria Data Protection Act 2023 where applicable.
13. Social Media, Dress Code, Substitutes, Safety and Conduct Standards
Clients shall respect Musicato's brand, Artistes and representatives and shall not publish defamatory statements, misleading statements, confidential booking information, private event details, Artiste personal information or content that may damage Musicato's reputation or breach privacy, cultural, diplomatic, religious, corporate or security requirements.
Subscribers shall comply with venue regulations, security protocols, emergency procedures, health and safety standards, access restrictions, safeguarding requirements and lawful instructions issued by Musicato, venue management or event security.
Musicato maintains zero tolerance for harassment, bullying, threats, discrimination, sexual misconduct, verbal abuse, physical abuse, fraud, theft, bribery, corruption, unauthorised payments, client diversion, identity fraud, forged credentials, false expense claims and misrepresentation. Violations may result in withdrawal of Artiste, suspension, blacklisting, termination and dispute resolution.
14. Complaints, Ratings, Penalties and Enforcement
Any complaint regarding service delivery, Artiste conduct, performance quality, punctuality, safety, payment, cancellation, substitution, refund request or breach of this Agreement must be submitted in writing within seven (7) days after the engagement or relevant incident, with reasonable supporting details and evidence. Musicato may investigate complaints before determining any remedy, and Subscribers shall cooperate fully with investigations.
Musicato may maintain internal or visible ratings based on reliability, professionalism, client feedback, punctuality, attendance, musical quality, teamwork, complaint history, compliance and overall platform conduct. Low ratings may affect visibility, booking opportunities, payout timing, eligibility for premium bookings or continued access to the Platform.
Musicato may impose reasonable corrective actions, including written warnings, financial penalties, cancellation charges, recovery of losses, blacklisting, termination or referral to law enforcement where appropriate. Financial penalties shall be reasonable, proportionate and connected to actual or anticipated losses, administrative costs, reputational harm or breach consequences.
15. Limitation of Liability and Platform Disclaimer
The Services are provided on an "as is" and "as available" basis. Musicato does not guarantee uninterrupted, error-free, secure or continuous availability of the Application, payment systems, communications, third-party integrations or booking tools.
To the maximum extent permitted by law, Musicato shall not be liable for the artistic quality, conduct, punctuality, fulfilment, statements, negligence, omissions or misconduct of any Artiste; venue conditions not controlled by Musicato; third-party payment failures; indirect, incidental, consequential, punitive, special or loss-of-profit damages; or disputes arising from Client instructions, guest conduct, venue restrictions or third-party service providers.
Where Musicato is found liable despite the above limitations, Musicato's total aggregate liability shall not exceed the amount actually paid by the Client for the specific engagement giving rise to the claim, or where legally permissible, the platform fees actually received by Musicato for that specific booking, whichever is lower.
16. Indemnity
The Client agrees to indemnify, defend and hold harmless Musicato, its officers, directors, employees, contractors, agents, affiliates, payment partners and representatives from and against all claims, losses, liabilities, damages, penalties, refunds, chargebacks, legal fees, investigation costs and expenses arising from the Client's breach of this Agreement, unlawful conduct, unsafe event conditions, misrepresentations, payment defaults, unauthorised direct dealings, guest conduct, venue-related issues, infringement of rights, uploaded or supplied content, tax obligations or violation of applicable law.
17. Force Majeure
Neither party shall be liable for failure or delay in performance caused by circumstances beyond reasonable control, including natural disasters, fire, flood, epidemic, pandemic, civil unrest, war, terrorism, government action, venue closure, labour disruption, security emergency, power failure, transport disruption, platform outage, payment network failure or acts of God. The affected party shall notify the other party as soon as reasonably practicable and shall use reasonable efforts to mitigate the impact.
18. Suspension and Termination
Subscribers may close their accounts at any time, provided there are no active, unresolved or unfulfilled bookings, disputes, investigations, chargebacks, unpaid amounts or continuing obligations. Musicato may refuse, suspend, restrict or terminate access or Services immediately where payments remain outstanding, terms are breached, fraud or unlawful activity is suspected, client or Artiste safety is threatened, reputation is damaged, platform circumvention is attempted, payment risk arises, safety concerns arise, or continued participation becomes commercially, legally or operationally unreasonable.
A breach or attempted breach of the Client's non-circumvention, payment, safety, confidentiality or platform integrity obligations shall constitute a material breach and may result in cancellation of bookings, refusal of service, suspension, termination, withholding of refunds, recovery of commissions, administrative costs, legal costs, injunctive relief and any other remedies available under this Agreement or applicable law.
Termination does not affect accrued rights, payment obligations, confidentiality obligations, non-circumvention obligations, intellectual property rights, indemnities, dispute resolution provisions, data retention rights, enforcement rights or any clause that by its nature should survive termination.
19. Dispute Resolution and Governing Law
Any dispute arising out of or relating to this Agreement, the Services, a booking, payment, cancellation, performance, client complaint, non-circumvention issue or platform enforcement action shall first be submitted to Musicato for internal review, which Musicato shall deliver within fifteen (15) days.
Where the dispute is not resolved by internal review within fifteen (15) days, the parties shall negotiate in good faith to settle the matter amicably.
If unresolved within thirty (30) days (or such further period as agreed in writing), the parties shall, before commencing arbitration, submit the dispute to mediation under the Institute of Chartered Mediators and Conciliators (ICMC) Online Dispute Resolution Centre, conducted in line with the Nigerian Arbitration and Mediation Act, 2023.
If not settled by mediation within three (3) months of commencement (or such other period agreed in writing), the dispute shall be settled finally by arbitration under the Arbitration and Mediation Act 2023, Laws of the Federation of Nigeria. The tribunal shall be a sole arbitrator appointed jointly by the parties, or by the Nigerian Institute of Chartered Arbitrators if the parties cannot agree within seven (7) days. The seat of arbitration shall be Lagos, Nigeria; the governing law shall be that of the Federal Republic of Nigeria; the language shall be English; and the award shall be final and binding.
This Agreement shall be governed by the laws of the Federal Republic of Nigeria.
20. Amendments, Notices and Entire Agreement
Musicato may update this Agreement, platform policies, pricing terms, booking rules and operational procedures from time to time. Continued use of the Services after an update takes effect constitutes acceptance of the revised terms. Material changes may be communicated through the Application, email, website notice or other reasonable channel.
Notices may be delivered through the Application, email, SMS, WhatsApp, dashboard notification, written letter or other contact information provided by the Subscriber. Subscribers are responsible for keeping their contact details current.
This Agreement, together with any booking confirmation, invoice, payment terms, privacy notice, cancellation policy, community guidelines and written platform policies incorporated by reference, constitutes the entire agreement between Musicato and the Subscriber regarding the Services and supersedes all prior discussions, representations and agreements relating to the subject matter.
Declaration
I certify that I have carefully read, understood, and voluntarily agree to be bound by the provisions of this Agreement.
OM – Musicato Service Agreement 01 | Musicato Team
For enquiries: support@musicato.org